Terms and conditions

The following terms and conditions govern business transacted with Armada Training Solutions Ltd. (hereinafter Armada), registered office address 6 West Court, Saxon Business Park, Bromsgrove, Worcs. B60 4AD.

These terms and conditions relate to:

• Scheduled courses.
• On-request courses.
• Exam bookings.
• Post-course support.
• Competitions and prize draws.
• Complaints.
• Changes to these terms and conditions.

Scheduled courses

Scheduled courses, also known as public courses, are courses that Armada arranges on which individuals, companies and other organisations can book places.

For most scheduled courses, we offer delegates the option of attending in-class, or participating live online. As such, many of our scheduled courses are ‘hybrid’, with both in-class and online delegates.

Reservations

Reservations (provisional bookings) for places on scheduled courses can be made by completing a form on our website, or by phone or email.

Reservations are made on a non-committal basis on the part of our client.

Armada confirms all reservations by email.

Reservations are held for up to one week. If we don’t receive confirmation of your booking within one week, the place reserved is released and made available for others to book.

Reservations cannot be made within one week of a course starting. (Late bookings are possible, but we require payment or a purchase order at the time of booking; see Bookings below for further details.)

Bookings

To confirm a booking, we request:

• full payment, or
• a purchase order (acceptable from UK-registered companies with turnover in excess of £1,000,000).

If you provide a purchase order, we’ll forward an invoice to you with 30-day payment terms.

Armada confirms all bookings by email.

Payment

Payment for your course can be made by bank transfer, card or cheque. Card payments are accepted from all major credit and debit cards, either securely online or over the phone.

Armada reserves the right to:

• Change prices without notice. (Price changes do not affect existing reservations and bookings.)
• Charge interest for late payments. Interest is charged at the statutory interest rate, currently 8% plus the Bank of England base rate.

Payment is accepted in GBP. Euro and US$ pricing is available on request.

Joining and participation instructions

The details required by delegates to join a scheduled in-class course, or participate in a scheduled online course, are sent by email in the week before the course starts. If we have the delegate’s email address, they’re sent directly to the delegate. If we don’t, they’re sent to the person who made the booking to forward on to the delegate.

Cancellation terms

If a company or delegate cancels a booking on a scheduled training course (in-class or online) giving less than 10 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:

No fee is payable for scheduled course bookings cancelled giving 10 or more working days’ notice from the course start date. Any fees already paid will be refunded.

Armada reserves the right to cancel a scheduled course, or reschedule a course, if we don’t have sufficient bookings to make it viable. Should we need to cancel or reschedule a scheduled course due to low numbers, we will endeavour to give you at least one weeks’ notice. In such circumstances, we will offer you alternative course dates or the option of a full refund. Armada will not be liable for any further compensation. We recommend that you check with us whether a course is confirmed as running before committing to travel and hotel accommodation arrangements and other expenditure.

Should Armada need to cancel any training course due to unforeseeable circumstances occurring, e.g. trainer illness or trainer travel problems, delegates will be given the option of attending the course on a future date or receiving a full refund. Armada will not be liable for any further compensation.

Transfers

Delegates can transfer to a different scheduled course (in-class or online) providing we receive at least 10 working days’ notice. No charge is incurred, unless the price of the course the delegate is transferring to is higher than the one originally booked, in which case payment for the difference in price is required.

Delegates can transfer to a different scheduled course (in-class or online) giving less than 10 working days’ notice, subject to a rebooking charge being paid. This charge is based on a sliding scale, as follows:

Attendance and late arrivals

If a delegate arrives more than 30 minutes late for a scheduled course (in-class or online), or fails to attend the first or any subsequent day of a scheduled course, we reserve the right to deny the delegate entry to the classroom for the remainder of the course. This is because our courses are progressive, building on knowledge throughout, and our trainer spending time bringing someone it is likely affect the course flow for the rest of the delegates.

If a delegate fails to follow the instructions provided for an online course, for example doesn’t have access to the software being trained in (required to participate in the training and carry out exercises), we reserve the right to ask them to leave the course.

In such cases that we exercise these rights, the booking will be deemed cancelled. A 50% rebooking fee is required for the delegate(s) in question to attend part or all of the course on a future date.

Course pre-requisites

Many of our scheduled courses have pre-requisites. For example, it’s a pre-requisite of our AutoCAD Electrical, AutoCAD Plant 3D and AutoCAD Intermediate courses that delegates are familiar with the topics covered in our AutoCAD Essentials course. If it becomes apparent that a delegate doesn’t meet the pre-requisites for a course they’re attending, we may ask them to leave the course. This is because it simply isn’t possible for our trainer to both teach the missing prerequisite knowledge and cover the syllabus for the course on which they’re booked.

In such cases, the booking will be deemed cancelled. You will be offered the opportunity to switch the booking to the appropriate course on a future date, but this switch will be subject to a 50% rebooking fee.

Online training

When participating in an online course, you must ensure that you have the hardware and software required in place, and you have downloaded all of the course files as advised. You must do this ahead of your course starting.

Specifically, you must have an Internet-connected computer with:

• Audio capability. You must be able to hear our trainer and be heard.
• A webcam. It is a requirement that all delegates have a webcam, and that this remains turned on throughout the course. This is something we enforce rigidly; our trainers use delegates’ expressions to help gauge whether they’ve understood something. It isn’t possible for them to train a blank screen.

• The software on which you are being trained installed. If you don’t have the software installed, don’t leave the installation until the last minute, as software installations can be problematic.

  It is not Armada’s responsibility to provide you with working software and, whilst we always want to do our utmost to assist you, we’re not able to provide technical support with software installation.

  We’re not able to provide software licenses. Free trial software is available for most applications for which we provide training that is usually ideal for the purpose of participating in an online course. We’re happy to advise about the availability of this.

• All course files and resources downloaded and available, and any software utilities or add-ons required for your specific course installed, as detailed in the course participation instructions issued in the week before your course.

If you don’t adhere to the above, you may be asked to:

• Observe the training without actively participating.
• Leave the course. In this case, your booking will be deemed cancelled. You will be offered the opportunity to switch the booking to the appropriate course on a future date, but this switch will be subject to a 50% rebooking fee. You will also need to ensure that you have the required setup in place before re-attending.

We adopt this approach because it isn’t fair on delegates who have the required setup in place to wait for those who haven’t.

Please note that we are not able to record scheduled online courses for privacy reasons.

Price guarantee

If you book a place on any scheduled course and then find the same course at a lower price elsewhere, we will match that price. To qualify for the price match:

• The course you find must be comparable. By this we mean it must:
  • Cover the same subject.
  • Be of the same duration or longer.
  • Hold the same accreditations as our course, i.e. if it’s an Adobe application course it must be provided by an Adobe Authorised Training Centre (AATC); if it’s an Autodesk course it must be hosted at an Autodesk Training Centre (ATC).
  • Be in the same region, i.e. within 50 miles of the venue we’re holding our course at.
• The lower price must be advertised on the other company’s website.

To claim a price match, call 01527 834783 any time before attending the course and tell us where you saw the price.

Training guarantee

If you attend a scheduled course and don’t feel that you grasped the concepts or learned enough to be able to put the skills into practice, you can repeat the same course free of charge. This is our guarantee to you that you will learn the skills that you expect to.

Our training guarantee is subject to the following terms:

• Only the original delegate can re-attend – the place is not transferable.
• The delegate must have attended the original course in full, and the request to re-attend must be made within three months of the original course.
• The delegate must bring back their original training guide and other course materials issued.
• Our standard postponement terms apply. If the delegate postpones a free course place giving less than 10 working days’ notice, a rebooking fee is payable if they want to re-attend in the future. The rebooking fee is the same as for original bookings, and is based on the fee originally paid for your course. For details, see Transfers above.
• Re-attendance is subject to there being availability on the course. Priority is given to paying delegates, and there is a possibility that you may be asked to attend a later course.

On-request courses

On-request courses are hosted exclusively for clients, i.e. one-to-one training, or a ‘closed course’ for your group. They are not advertised on our website, and no-one from outside your party can join the course.

Reservations

On-request course reservations can be made by phone or email.

Reservations are made on a non-committal basis on the part of our client.

Armada confirms all reservations by email.

Reservations are held for up to one week. If we don’t receive confirmation of your booking within one week, the course dates are released and made available for others to book.

Bookings

To confirm a booking, we request:

• full payment, or
• a purchase order (acceptable from UK-registered companies with turnover in excess of £1,000,000).

If you provide a purchase order, we’ll forward an invoice to you with 30-day payment terms.

Armada confirms all bookings by email.

Course fees

All on-request courses are subject to a separate quotation, provided upon request.

Payment

Payment for on-request courses can be made by bank transfer, card or cheque. Card payments are accepted from all major credit and debit cards, either securely online or over the phone.

Armada reserves the right to charge interest for late payments. Interest is charged at the statutory interest rate, currently 8% plus the Bank of England base rate.

Payments are accepted in GBP. Euro and US$ pricing is available upon request.

Joining instructions

For on-request courses hosted at our centres, the details required by delegates to join the course are sent by email in the week before the course starts. If we have delegates’ email addresses, they’re sent directly to them. If we don’t, they’re sent to the person who made the booking to forward on to the delegate(s).

For courses hosted at a clients’ site, it is the responsibility of the client to issue joining instructions to the delegate(s) attending.

Course cancellations

If a company or delegate cancels an on-request course giving less than 20 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:

No cancellation fee is payable for on-request course bookings giving 20 or more working days’ notice from course start. Any fees already paid will be refunded.

Course postponement

If a company or delegate requests postponement of an on-request course giving less than 20 working days’ notice, a postponement fee is payable. The fee charged depends on the notice period given, as follows:

No postponement fee is payable for on-request course bookings giving 20 or more working days’ notice from course start.

Cancellation or postponement fee calculation

The quotation we provide for on-request courses is often dependent on the number of delegates. When calculating the fees charges for a course cancellation or postponement, this is based on the number of delegates agreed.

If one or more delegates cancels or postpones their place on an on-request course that goes ahead giving less than 10 days’ notice, the full course fee is payable. Delegate numbers can be reduced without penalty if you give us 10 or more working days’ notice.

Price guarantee

Our price guarantee doesn’t apply to on-request course bookings.

Training guarantee

Our training guarantee doesn’t apply to on-request course bookings.

Exam bookings

Exam cancellation terms

If a booking for an exam is cancelled giving less than 10 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:

No fee is payable for exam bookings cancelled giving 10 or more working days’ notice from the exam date. Any fees already paid will be refunded.

Armada reserves the right to cancel an exam session, or reschedule an exam session, if unforeseeable circumstances occur, e.g. invigilator illness. Exam candidates will be given the option of sitting the exam on a future date or receiving a full refund. Armada will not be liable for any further compensation.

Exam transfers

Exam candidates can:

• change the exam they’re taking, or
• switch to an exam session on a different date

providing we receive at least 10 working days’ notice. No charge is incurred, unless the price of the exam the candidate is switching to is higher than the one originally booked, in which case payment for the difference in price is required.

Delegates can transfer to a different exam, giving less than 10 working days’ notice, subject to a rebooking charge being paid. This charge is based on a sliding scale, as follows:

Attendance and late arrivals

If a candidate arrives late for their exam, they will not be able to sit the exam. This is because all candidates must start each exam session together.

In such cases, the exam booking will be deemed cancelled. A 50% rebooking fee is required for candidates to sit the exam on a future date.

Post-course support

We offer post-course support to our delegates for a period of 30 days from the end of their course. Wherever possible, support is provided by the trainer who hosted the course.

Support requests must be emailed to the trainer, who will provide their email address during the course. The trainer will respond to the support request either by email, or by calling, whichever is the most appropriate depending on the nature of the query and the answer to be provided.

Delegates must be present for their full course duration to be eligible for post-course support. Delegates who don’t actively participate in the whole training course are not eligible.

We endeavour to respond to support queries within one working day. This may not always be possible, however, depending on the trainer’s workload.

Support scope

Support is limited to the topics covered in the course. Its primary purpose is to explain a principle or technique not understood during the training. The post-course support we provide is not intended to provide assistance with:

• Topics not contained in the course syllabus.
• Your specific projects.
• Software problems or technical issues.

Competitions and prize draws

From time to time, Armada may arrange competitions or run prize draws. These are subject to the following terms and conditions:

1. No purchase necessary to enter prize draw.
2. Prize draw is open to UK residents aged 16 years or over, with the exception of employees of Armada Training Solutions, their families, and anyone else connected with Armada Training.
3. The platform on which each competition or prize draw is advertised specifies:

• • The prize, or choice of prizes.
  • The competition closing date and time.
  • The date and time the winner will be announced, and the platform on which  the winner will be announced.

4. There will be only one prize winner for each competition or prize draw.
5. The winner of each competition or prize draw will be chosen at random from all eligible entries received.
6. Prizes are not transferable and no cash alternative is available.
7. When the prize is a place on a scheduled training course, attendance is subject to:

• • Availability. The free place is subject to their being one or more free places available on the course one week prior to its scheduled start date.
  • The course being viable. From time to time we have to cancel courses if we don’t have bookings sufficient to make them viable.

If we can’t offer a place on a specific course for either of these reasons, we reserve the right to offer an alternative date, or the option to swap to one of the other offered courses.

8. Attendance on the course is subject to our standard Terms and Conditions, as specified on this page.
9. The prize must be claimed within 30 days of the competition closing date. If the prize is unclaimed after this time, it will lapse.
10. Only one entry per person will be counted.
11. Entrants must ‘Like’ the Armada Training Facebook page, comment on the competition post and share the competition post, to be entered into the prize draw. Entries that do not meet all of this criteria will not be counted.
12. The winner agrees to take part in reasonable post event publicity, including the use of their names and photographs in such publicity.
13. Competitions and prize draws are in no way sponsored, endorsed or administered by or associated with Facebook.
14. Armada will use any data submitted by entrants only for the purposes of running the prize draw, unless otherwise stated. By entering this prize draw, all entrants consent to the use of their personal data by Armada Training Solutions for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented.
15. The promoter is Armada Trading Solutions Ltd of 6 West Court, Saxon Business Park, Bromsgrove, B60 4AD.

Complaints

Armada Training Solutions Ltd. (Armada) is committed to providing training services of the highest quality to all of our clients. If we fall short, we want to know about it.

Details about the procedure for making a complaint, and information about how your complaint will be handled, are available in our Complaints handling policy and procedure (PDF).

Changes to these terms and conditions

Armada reserves the right to change these terms and conditions at any time, without notice. Please contact us for a copy of our latest terms and conditions.

Updated 10 August 2022