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Cancellation terms – on-request course bookings
If a company or delegate cancels an on-request course giving less than 20 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:
| Cancellation period | Cancellation charge |
| 10 to 19 working days’ notice. | 50% of the course fee. |
| 5 or 9 working days’ notice. | 75% of the course fee. |
| Less than 5 working days’ notice. | 90% of the course fee. |
No cancellation fee is payable for on-request course bookings giving 20 or more working days’ notice from course start. Any fees already paid will be refunded.
